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Privacy Policy

Mogo Direct Ltd respects the privacy rights of its online visitors/customers and recognises the importance of protecting the information collected about them. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Collecting information and how we use it

We collect information from you when you subscribe to our mailing list for either email subscription or postal promotions. The purpose of the subscription is to gather details so that we can provide you with up to date information on our products and services which you have requested from us.

We operate an opt-in policy in terms of communicating via email, post, and telephone. By subscribing to our mailing list, you are opting to receive communications by email. However, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list. At the point at which we collect your telephone and address details when you subscribe to our mailing list, you will be offered the opportunity to opt in to receive further communications by post and telephone. We will not pass details on to any third parties, and your personal details will not be sold to any database companies.

Should you choose to have your name and personal data removed from our database all together, you can do so by sending an email to customerservices@mogodirect.co.uk or by writing to us at: Mogo Direct Ltd, 9 Maxted Park, Maxted Road, Hemel Hempstead, Hertfordshire HP2 7EP.

Information collected on your behalf

Mogo Direct Ltd requests personal information from you when you place an order. If an order is placed with us, we will request personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process, fraud check and deliver your order. Details of your address and also the telephone number and email you have provided us will be shared with our courier partner, enabling us to process your order and to let you know the status of your order. You will not be contacted by telephone for any other reason than your order status and unless you have otherwise specifically requested.

What is a cookie?

A cookie is a piece of information that is stored by your computer's hard drive by your web browser which tracks your movements within websites. Most browsers are automatically set to accept cookies but you are able to alter the settings of your browser to prevent automatic acceptance, should you wish. Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart and previous purchases to assist us in updating our service for our customers’ benefit. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

Who do I contact if I have a complaint?

Please go to the Contact Us section of the web site and send an email to customerservices@mogodirect.co.uk.

and finally...

By visiting mogodirect.co.uk, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.