We like to be transparent and honest about our delivery costs. We could have offered FREE DELIVERY and hidden the cost by hiking our prices, but we felt that would be cheeky. So instead we just ask for a contribution towards our deliveries based on your order value:

Within Mainland UK

Orders less than £200 (+VAT)

Orders between £200 (+VAT)

and £399 (+VAT)

Orders between £400 (+VAT) and £599 (+VAT)

Orders over £600 (+VAT)

£17.50

£32.50

£42.50

£62.50

 

UK Highlands & Islands

For deliveries to some parts of Scotland, the Highlands and off-shore Islands, please contact us for pricing.

AM or Timed Deliveries

For AM deliveries or timed deliveries, a surcharge will apply. Please contact us for pricing.

Delivery to Northern Ireland

Unfortunately, due to changes as of 1st January 2020, we are currently unable to accept orders for delivery to Northern Ireland. This will be reviewed on an ongoing basis, and we hope to resume this service as soon as possible.

Do you deliver outside of the UK?

In short, yes! For more info, give us a bell on 01442 736 384 or ping us an email.

When will my order be delivered?

Estimated delivery times are detailed on each product page and these are given in good faith.

If an item is out of stock, we’ll contact you to advise the lead time and/or to suggest a stock alternative.

If you have an urgent requirement, please do contact us and we’ll do our very best to help you. Sometimes deliveries can be expedited, or speedier alternatives suggested.

How will my item be delivered?

Parcelised Deliveries: these are made between the hours of 8am and 6pm to ground floor entrance only. We’re unable to offer a pre-call or a call-on-arrival service but, at your request, the goods can be left somewhere safe, e.g. with a neighbour, in garage or porch (please provide instructions in the notes sections when checking out). Otherwise, someone is required to be present at the delivery address to sign for receipt of delivery.

Palletised Deliveries: larger orders will be kerbside, palletised deliveries between the hours of 8am and 6pm on an agreed day. If required, we can offer a one-hour pre-call. In the event of no one being available to accept delivery on the agreed delivery date, a re-delivery charge will be applied.

Problems with deliveries

Unfortunately, damages during delivery and errors in picking orders can happen. Orders must be checked immediately upon delivery and any shortages, discrepancies or damage must be notified in writing within 24 hours. If damage is suspected, please highlight to the delivery driver and sign for as "damaged".

Returns

For goods ordered incorrectly or unwanted, these may be returned provided they are unused, unassembled, in their original packaging and in a resaleable condition. Goods to be returned will be collected by us or our carrier. The cost of return carriage will be quoted on an order by order basis and is dependent on your location and the item you wish to return. The value of your order will be refunded in full once the goods have been received and inspected.

Please note that the original cost of carriage is always non-refundable.

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